Lantronix MSS4 Guide de l'utilisateur télécharger pdf (Page 71)

MSS User Guide 6: Troubleshooting

6-6

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable

to fix the error, you may:

 Check our online knowledge base at www.lantronix.com/support.com

 E-mail us at [email protected]

 Call us at:

(800) 422-7044 Domestic

(949) 453-7198 International

(949) 450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday

excluding holidays.

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

www.lantronix.com/support

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787-817

E-mail: eu_techsupp@lantronix.com

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number

 Lantronix MSS model number

 Lantronix MSS serial number

 Software version (use the Show Server command to display)

 Network configuration, including the information from a Netstat command

 Description of the problem

 Debug report (stack dump), if applicable

 Status of the unit when the problem occurred (please try to include information

on user and network activity at the time of the problem).

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Lantronix MSS4 Guide de l'utilisateur Page 71